Privacy Policy

As at 1 April 2022

This Privacy Policy applies to all personal information collected by Calibre Concepts Pty Ltd (Us, We, Our or Calibre Concepts), via the website located at www.calibreconcepts.com.au (the Website).

Your privacy is important to Us. We recognise the trust you are placing in us through your dealings with Us and are committed to the protection of your personal information. Our policy complies with Our obligations under the Australian Privacy Principles that form part of the Privacy Act 1988 (Cth) (Australia).

1) What is “personal information”?

a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

i) whether the information or opinion is true or not; and

ii) whether the information or opinion is recorded in a material form or not.

b) If the information does not disclose Your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

2) What personal information do we collect and why?

a) The kind of personal information that We collect from you (You) will depend on how You use the Website. The personal information which We collect and hold about You may include Your: name, company you represent, role you hold at the company, company ABN, delivery address, phone number and email address.

b) We will collect personal information from You whenever You input such information into the Website via Our account registration process when You become a Member or when subscribing to Our Email
Newsletter.

c) We also collect cookies from Your computer which enable Us to tell when You use the Website and also to help customise Your website experience. As a general rule, however, it is not possible to identify You personally from Our use of cookies.

d) The purpose for which We collect personal information is to provide You with the best service experience possible on calibreconcepts.com.au so that we may:

i) qualify You in order to become a ‘Member’ with a registered account to access our Services including complimentary delivery of product samples for Your architectural projects;

ii) communicate with you regarding the product samples you have selected via the website;

iii) provide a ‘wishlist’ and ‘past order’ Service so that you may create a personalised collection of products you would like to save in Your account for future reference or review Your previous requests; and

iv) communicate with You regarding Products and Services that we think may be of interest to You.

e) We customarily disclose personal information only to our service providers who assist us in operating the Website and our third-party delivery partners. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

f) By subscribing to our Email Newsletter or registering an account, You consent to the receipt of direct marketing material. We will only use Your personal information for this purpose if we have collected such information directly from You, and if it is material of a type which You would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which You can request not to receive further communications of this nature.

3) Right of access to and correction of your information

a) Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about You in certain circumstances, and Australian Privacy Principle 13 allows You to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

b) If you have a complaint concerning the manner in which we maintain the privacy of Your personal information, please contact us as set out below. All complaints will be considered by Our Privacy Officer and we may seek further information from You to clarify Your concerns. If we agree that Your complaint is well founded, we will, in consultation with You, take appropriate steps to rectify the problem. If You remain dissatisfied with the outcome, You may refer the matter to the Office of the Australian Information Commissioner.

4) How to contact us about privacy

If You have any queries, or if you seek access to Your personal information, or if you have a complaint about our privacy practices, You can contact our Privacy Officer through hello@calibreconcepts.com.au, attention.